TOP QUERIES

TOP QUESTIONS WITH ANSWERS: -

> HOW DO I CANCEL THE ORDER, I HAVE PLACED?

You just need to mail us with your cancellation request and the details of your order.
(you can only cancel your order within 24 hours of placing the order)


> HOW DO I CREATE A RETURN REQUEST?

You just need to mail us with your return request and the details of your order.
Although, we do not recommend return, because as per our policies you will get only the product price.
(Shipping price of the product does not come under the refund amount)


> I HAVE CREATED A RETURN REQUEST. NOW, WHAT I SHOULD DO NEXT?

In response to your return request, we will guide what you have to do and how,
Basically, we will give you our Warehouse address where you have to send the parcel,
(Please keep the shipping details of the return order safely, else your return order will not be recognized.)
and as we receive the parcel, we will investigate the order, and we will respond to you via mail with more details.


> I HAVE CREATED A RETURN REQUEST. WHEN WILL I GET THE REFUND?

As we receive the parcel, we will investigate the order, and we will respond to you that you are approved for a refund or not. And as per our policies you will get only the product price.
(Shipping price of the product does not come under the refund amount)


> WHERE SHOULD I SELF-SHIP THE RETURNS?

Basically, we will give you our Warehouse address where you have to send the parcel after confirmation of your return request, for which you have to mail us.


> WHERE DO YOU SHIP FROM?
We ship from our partnered warehouses & factories located in the US & Worldwide.
So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.


> HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
It will usually take 10-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.


> HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?
It will take usually between 2 days to 4 days. In case you did not receive it please contact us.

> WHERE CAN I PLACE AN ORDER FROM?

You can place an order from any country, we ship Worldwide.


> WHERE IS YOUR COMPANY LOCATED?
We have an office in a beautiful country: India; Supply warehouses in the USA.


> WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

> WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.


> WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?
All inquiries can be forwarded to contact@addtobucket.com or Fill The contact us form We will reply back with in 10 Minute to 24 Hours


> HOW CAN I PAY?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, and also PayPal.


> IS CHECKOUT ON THIS SITE SAFE AND SECURE?
You can be absolutely sure that all purchases here are safe and secure.


> IF I ENTER MY EMAIL ADDRESS WILL YOU SELL MY INFORMATION?
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.


> WILL, I (THE CUSTOMER) HAVE TO PAY CUSTOMS?
For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. If you have any queries, feel free to contact us. contact@addtobucket.com


SHIPPING TIME & DETAILS: -


> WHAT IS OUR SHIPPING POLICY?

We strive to deliver products purchased from addtobucket.com in excellent condition and in the fastest time possible.
All items are shipped by our standard shipping internationally, as we use a range of manufacturers in our factories around the globe.
Once the order is received. The product will be shipped within 24 to 48 hours and then delivered within 3 to 20 days (working days do not include government holidays).

If you return an order delivered to you, the platform handling fee will not be refunded. However, if you self - ship your returns you will be responsible for the return's shipping fee and in refund cases, the refund amount does not include the shipping fee.

For more check out our shipping policy page on our website.
Else, click on the below-given link:
https://addtobucket.com/pages/shipping-policy

> HOW DO I CHECK THE STATUS OF MY ORDER?

Please mail us for the tracking details and status of your order, we will send you tracking number of your order and we will also guide you that how to get the status of your order, or else, we will tell you the status of your order directly.

> WHERE DO WE DELIVER OUR PRODUCTS?

We have mainly focused on our USA customers, but if you are from outside of the USA, at least contact us once maybe we could help you in your case.

> HOW CAN I GET MY ORDER DELIVERED FASTER?

The faster the delivery service more will be the price of shipping,
Shipping price varies from 15$-$30 as per your choice.
Following are the shipping service we offer:

VVIP SHIPPING - 2-7 Days
VIP SHIPPING - 4-8 Days
Standard Shipping - 7-15 Days
In some cases, delivery time can be extended by one week more due to Address Verification, stock Limitations, or Some Special cases.


PAYMENTS:

> HOW CAN I PAY FOR MY ORDER AT addtobucket.COM?

We support the following payment options at addtobucket.COM:

*Credit Card
*Debit Card
*Net banking
*Wallets like PayPal & stripe etc.


> WHY CAN'T I SEE THE COD OPTION ON MY PAYMENT PAGE?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

Our courier partners may not support the Cash on Delivery option for your delivery address.

You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds $499, then the COD option will be disabled temporarily.

> WHAT SHOULD I DO IF MY PAYMENT FAILS?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses, and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, in such case please reach us by writing an email to us, we will initiate a refund after we investigate and receive a confirmation from the bank.

> MY RETURN WAS PICKED UP BUT I HAVEN'T RECEIVED MY REFUND YET:

A refund will be initiated after we receive the item and it passes the quality check.
Refund time depends on the mode of refund:
Bank Account:
Time the item takes to reach us 1 to 3 business days.


> MY PAYMENT HAS BEEN DEBITED MULTIPLE TIMES:

We are sorry that your payment got debited multiple times. In such case you should immediately email us about this issue, we will reach back to you asap!
After your request will be accepted for this issue. The extra amount debited from your bank/card the account will be automatically refunded.

Refund time depends on the mode of payment:
Online Refund:
4 to 10 business days. (Minimum)


> MY BANK ACCOUNT DETAILS FOR REFUND:

if you have received an Email/SMS from us regarding refund processing, please send us the following details to process your refund as the earlier bank account details which were shared by you might be incorrect:

Account Holder's Name
Bank Name
Bank Account Number
Type of Account (Savings/Current)
IFSC Code (Can be found on your bank cheque leaf)

Please send us the details. Once we receive the above details, the refund request will be initiated within 5-7 business days. The amount will reflect in your bank account within 2-4 business day from the time the request has been processed.

Although we don't ask for such details because it doesn't happen, as it always automatically reverses back into your original mode of payment.

> I AM UNABLE TO PAY USING WALLET:

Sorry, you are facing issues with payment by the wallet.
Please use the "Contact Us" option below to send us relevantly information to help you.

> I AM UNABLE TO USE COUPON:

Sorry, you are facing issues with COUPON CODE usage. Please
use the "Contact Us" option below to send us relevantly
information to help you.


> I SELF SHIPPED MY RETURN BUT HAVEN'T RECEIVED MY REFUND YET:

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and We assume no liability in this regard. For more details, please contact us on contact@addtobucket.com.
If everything goes right, Refund will be initiated after we receive the item at our warehouse and it passes the quality check. Please check whether this item has been received at our warehouse by using the tracking number provided in the courier receipt on the courier partner website.

We don't recommend returning the product because only the product price will be refunded (if it passes the investigation test at our china warehouse) and only you will the one responsible for the return shipping fee.

Refund time depends on the mode of refund:
Bank credit card transaction:

The refund takes to reach you 7 to 10 business days.

PayPal Wallet:

The refund takes to reach us 7 + business days.



> MY ORDER DIDN'T GET PLACED, BUT PAYMENT GOT DEBITED:

We are sorry that your order didn't go through successfully but you need not worry at all. You just send us a mail with your transection summary and your basic details {like Address, Name, contact details} we will place your order after checking the status of your transaction.


RETURNS AND EXCHANGE: -

> WHAT IS ADDTOBUCKET.COM'S RETURN AND EXCHANGE POLICY? HOW DOES IT WORK?

Go to our website's Policies section and click on Return and Exchange.
Or click on the below-given link for Return and Exchange Policy:
https://addtobucket.com/pages/return-policy

> WHAT IS YOUR RETURN AND EXCHANGE POLICY? HOW DOES IT WORK?

To return a product to us, please follow these steps:
You can return products purchased from us within the specified return/exchange period, except for our non-returnable products and high-value products which can only be returned for a limited number of days.

Create a 'Return Request' by letting us know through email if your return request is genuine will accept your return request after investigating everything.
Then we will let you know that your request for return is accepted or denied.
We offer a pick-up facility in selected locations basis our courier serviceability.
If a reverse pick-up option is not available at your location you can self-ship the product to us.

For the pricing and norms of our return policy and SOP please read our return and exchange policy.


Self-ship: In case your area Pin code is not eligible for “Pick-up” mode then, please self-ship the product to our warehouse (we will let you know about our warehouse's address). Please pack the product and ensure the product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Return.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS

We will send you a confirmation email as soon as we receive the shipment at our warehouse.


> FOR THE RETURN WHO WILL BE RESPONSIBLE FOR THE RETURN SHIPPING FEE?

Only the customer who is requested for the return will be responsible for the return shipping fee.


> WHY HAS MY RETURN REQUEST BEEN DECLINED?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and return assumes no liability in this regard. For more details, please contact us on contact@addtobucket.com.

CANCELLATIONS AND MODIFICATIONS:


> WHAT IS OUR CANCELLATION POLICY?

addtobucket.com offers you to cancel your order within 24 hours of placing your order.
For which you just need to email us a cancellation request with all purchase details for verification of your authenticity then after successful verification, you will be approved for refund. We refund you the same amount on the same day of approval.
But the transaction duration may vary depending on your mode/method of payment.

(After 24 hours of placing your orders this cancellation policy will not be eligible since it has been more than 24 hours of placing your order.)

For more check out our cancellation policy page on our website.
Else you can click on the below-given link:
https://addtobucket.com/pages/cancellation-policy

> CAN I MODIFY THE SHIPPING ADDRESS OF MY ORDER AFTER IT HAS BEEN PLACED?

NO! this service is not available yet!
but in such cases please contact us through the mail, we will try to serve you at our best.

> HOW DO I CANCEL MY ORDER?

You just need to mail us with your cancellation request and the details of your order.
(you can only cancel your order within 24 hours of placing the order)

> I JUST CANCELLED MY ORDER. WHEN WILL I RECEIVE MY REFUND?

For payments made via Credit Card, Debit Card, Net Banking, or Wallet, you will receive a refund into the source account within 7-10 business days from the time of order cancellation.
But the transaction duration may vary depending on your mode/method of payment.

COUPON CODE: -

> HOW MANY COUPON CODES CAN BE USED IN ONE TRANSACTION?

If you have a coupon code, you are eligible to use only one coupon code in one transaction. but that one coupon code is applicable for your all purchases (just minimum purchase order value applies)

> WHAT HAPPENS IF I NEED TO RETURN SOMETHING, I PURCHASED USING COUPON CODE?

Only the amount you paid for the product will be refunded.

> I AM UNABLE TO USE COUPON:

Sorry, you are facing issues with COUPON CODE usage. Please use the "Contact Us" option below to send us relevantly information to help you, or mail us on contact@addtobucket.com.


> WHERE WILL THESE COUPON CODES BE FOUND?

These coupon codes are available only on our website addtobucket.com,
There is a separate page of coupons on our website.

> WHERE THESE COUPON CODES TO BE APPLIED?

Before the purchase and checkout, there is a section for applying your coupon code.

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